FAQ

Frequently Asked Questions

1) Payment Method

We accept the following payment :

a) Paypal

b) Credit card : Visa, MasterCard, American Express, Discover

 

2) Shipping 

a) Shipping method

Your item will be shipped from Malaysia by Registered Air Mail.

b) Shipping fee

Worldwide flat shipping rate USD 5 on order below $50

Worldwide free shipping on order over $50

c) Shipping time

1 to 3 weeks depends on your country.

d) Is my product insured for shipping?

Yes, it is insured as the product is delivered as Registered Post.

e) What if I want the product to be delivered by express post?

You can request for express post but the shipping cost will be a lot higher. You can contact us on the cost of express post to your country.

 

3) Replacement

a) All products sold on this website are covered by a 48 hours replacement policy unless otherwise stated. Replacement policy void after 48 hours of receiving the item.

b) The replacement period begins from date of receiving the item.

c) Item posted back for replacement will ONLY be replaced with the same design, if item is out of stock, replacement with other design will be allowed for item with equivalent value or store credit will be given on the item purchased price.

 

4) Return

a) Customer must contact us at info@mensicon.com regarding your problem before sending back for replacement. We will reply with a PDF format Return Merchandize Form in return. Customer must print and fill it up then send it back along with the damage product.

b) Items found to be damaged within the replacement period will be returned at buyer own expenses, we’ll replace it and send it back at our cost.

c) We are not responsible for any items lost in the post when returned to us, we suggest customer to returned with express or registered post with tracking number to ensure it is safe.

d) Item must be return in the original packaging, the product taps, tag, carton or boxes, any missing item will be rejected.